Using and Maintenance of Customer Service Telephone Headphone

The use of customer service telephone headsets is very common in the call center industry. The professional call center headset is a kind of humanized product, and the hands of customer service personnel are free, which helps to improve work efficiency. However, the following points should be paid attention to when using the telephone headset for telephone service. How to maintain the telephone headset for customer service?

Ⅰ. Precautions for using the customer service telephone headset

1. Compared with the call box, the phone headset is more prone to damage and should not be used continuously throughout the day. Therefore, it is recommended that each operator be equipped with a pair of customer service headsets to extend the service life of the headsets. The operator's awareness of maintaining telephone headsets should be improved. One-time use is more hygienic.

2. Do not rotate the call tube frequently. This can easily damage the rotating arm that connects the talk tube and the horn, causing the microphone cable in the rotating arm to be twisted and unable to send calls.

3. After each use, the call center headset should be gently hung on the stand of the phone booth to extend the service life of the headset.

In addition, regarding ear maintenance, experts recommend that most operators, if possible, take some time to rest and do ear massage to relieve discomfort. The correct use of customer service telephone headsets will increase the service life of call center headsets and bring more benefits to the enterprise.

2. How to maintain the customer service telephone headset

Customer service telephone headsets seem to have always been an indispensable standing item for call centers. In fact, the call center headset noise cancelling is highly professional, providing convenience for the service center and making it more comfortable for employees to make and receive calls.

The use of telephone headsets can also reduce the use of traditional call center business personnel. Mobile phones can cause muscle strain on the neck, waist and shoulders, and call center headsets make your work more comfortable.

In addition, the professional telephone headset with a light appearance and novel structure has the characteristics of comfortable wearing and clear call sound quality, especially the anti-noise telephone customer service telephone headset, which can reduce external noise and improve call quality.

Phone headsets should be placed in a dry and clean place to prevent internal components from getting damp and debris from entering the phone and affecting the use of the phone. When using USB headphones with MIC for call center, please try to avoid impact and beating to prevent the shell from cracking. When there is dust on the surface of the case, please wipe it with a soft dry cloth. Never use alcohol or petroleum-based cleaners.

When using the key switch of the telephone headset, don't use too strong or too fast uniform force, so as to ensure the normal operation of the machine and prolong its service life.